Last updated: August 13, 2026
1. Right of Withdrawal (14 Days)
In accordance with applicable French consumer law, consumers residing in France have a period of 14 clear days from receipt of their order to exercise their right of withdrawal, without needing to justify their reasons.
2. How to Return a Product
To exercise your right of withdrawal, contact us at contact@steam-gamer.com with your order number and the product(s) concerned. We will then provide you with return instructions.
The product must be returned to us within 14 days of notifying us of your decision to withdraw, in its original packaging, complete (accessories, manuals included) and in perfect condition, suitable for resale.
3. Return Shipping Costs
Return shipping costs are the Customer's responsibility, except in cases of a defective or non-conforming product, or an error on our part (wrong item shipped), in which case return shipping costs are covered by Maison Magma Limited.
4. Products Excluded from the Right of Withdrawal
Certain products may be excluded from the right of withdrawal under applicable consumer protection law, notably products unsealed after delivery that cannot be returned for hygiene or health protection reasons, or products made to the consumer's specifications.
5. Refunds
Upon receipt and inspection of the returned product, we will process a full refund (product price and standard initial shipping costs) within a maximum of 14 days, using the same payment method used for the purchase, unless you expressly agree to a different method.
We reserve the right to delay the refund until we have received the returned item or received proof that it has been shipped, whichever occurs first.
6. Defective or Non-Conforming Product
If the product you received is defective, damaged in transit, or does not match your order, please contact us as soon as possible at contact@steam-gamer.com with photos of the issue. In this case, you are covered by the legal warranty of conformity and the warranty against hidden defects, at no cost to you.
7. Exchanges
We do not currently offer direct exchanges. To switch to a different model or configuration, please proceed with a return followed by a new order.
8. Contact
For any questions regarding a return or refund, contact us at contact@steam-gamer.com.